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Job Location:  Pune.
Customer Support Executive [Domestic-Voice-Inbound]

Qualification : Any graduate or an undergraduate.
Experience : 3 months [Voice experience]
***Only Candidates living in Pune will be considered***

Job Tasks & Responsibilities:
1. Answer Phones Professionally.
2. Respond to customer inquiries.
3. Research required information using available resources.
4. Handle and resolve customer complaints.
5. Provide customers with product & service information.
6. Process orders, forms & applications.
7. Identify & escalate priority issues.
8. Route calls to appropriate resources.
9. Follow up customer calls where necessary.
10. Complete call logs.
11. Complete call reports.
Education & Experience:
1. Proficient in relevant computer applications.
2. Knowledge of customer service principles & practices.
3. 6 Months or more experience in a call center environment.
4. Customer service experience.
5. Knowledge of administration & clerical processes.
6. Relevant product knowledge.
Key Competencies:
1.Verbal & written communication skills.
2. Listening skills.
3. Problem analysis.
4. Problem solving.
5. Customer service orientation.
6. Organizational skills.
7. Attention to detail.
8. Initiative.
9. Judgement.
10. Adaptability.
11. Team Work.
12. Stress Tolerance.
13. Resilience.
References are always welcome.
If interested please send me your updated CV in word format as well as draft a cover letter mentioning the job profile applied for, your Current CTC, Expected CTC and Notice Period to sneha@ananya.asia
For further details you may get in touch with me at 020 – 66055921/4

Sneha.
Ananya Manpower Solutions pvt ltd.
Pune.
#020-66055921/4

Posted under B.P.O., Pune Jobs

Job Location : Pune
Team leader : (Domestic and international voice process)
***Only Candidates living in Pune will be considered***

No. of Positions : 10+.
Qualification : Any graduate or an undergraduate.
Experience : 1 to 2 years [Voice experience]

Job Description:
1. Good Communication skills.
2. Interact with US customers.
3. Quality Check.
4. Training new employees.
5. Making Daily Reports.
6. Monitor Team performance and activity.
7. Targets Based Performance Activities.
Functional Area : Monitor Team performance and activity.
Required Candidate Profile :
1. Ready to work in night shifts.
2. Excellent Communication skills.
Compensation : Negotiable.
Interested candidates can mail their resume to the email id  sneha@ananya.asia
Sneha
Ananya Manpower Solutions pvt ltd.
Pune.
or call 020-66055921/4.

Posted under B.P.O., Customer Care Jobs, Pune Jobs

Job Location : Pune
Customer Support Executives: (Domestic and international voice process)
***Only Candidates living in Pune will be considered***

No. of Positions : 20+
Qualification : Any graduate or an undergraduate.
Experience : 3 months [Voice experience]
Job Description :
1. Outbound.
2. To call customers from database and explain them about product promotion.
Required Candidate Profile :
1. Ready to work in night shifts.
2. Excellent Communication skills.
Compensation : Negotiable based on level of experience.

Interested candidates can mail their resume to the email id  sneha@ananya.asia
Sneha
Ananya Manpower Solutions pvt ltd.
Pune.
or call 020-66055921/4.

Posted under B.P.O., Customer Care Jobs, Pune Jobs

Manager /Sr Manager – Collections

(4 positions)

BPO Industry Job

Location: Hyderabad

Salary: Rs. 600,000 to Rs. 1,100,000

Job Description

Night Shift

Responsibility for processing accounts activities

Communicating with the client or clients partners

- Cooperation with other members of teams or between teams

- Escalation of problems

- Other duties as stipulated by the superiors

- Supervision of execution of operation

- Responsibility of effective team organization activities concluding back up

-Training of new AR members

- Identification and management of risks

-Identification of improvement process

-  Identification of out of scope activities

- Proposition of new activities into scope

- Evaluate the performance of the team , to monitor if the results are in accordance with KPIs

- Staff team optimization, over time minimization, direction of holiday

-To ensure the personal development of the team members

- Experience of RCM in US health care industry

- Experience of denials management in heathcare RCM

- Experience of contacting third party & government

- Processing appeals

-Working with Letters of Medical necessity & chart notes

-  Dunning process

-Verification of Insurance

-Understanding of US healthcare billing forms & procedures

- Identification of Billing errors

-Over & Underpayment analysis -Comparing payments with Contract terms

- Clearing of accounts

-Overdue analysis – preparation of aging reports and distribution to controllers

- Monthly preparation of reports – unallocated cash, open items, operational report

- Accounts reconciliation

-Reporting to service management

- Contact with internal auditors (SOX, QCD) and application of action plans

- Contact with external auditors and application of action plans

-Archiving of documents

-Dispute resolution

Contact immediately

Avijit Dey

Search Consultants

09450356870,09335751003

avijitdey@hotmail.com

searchconsultants@rediffmail.com

Posted under Accounts / Finance Jobs, B.P.O., Hyderabad Jobs, Secunderabad Jobs

Reputed MNC-BPO

requires

Quality Manager (F&A)-Green Belt Certified

Location: Delhi/NCR

Graduate
Experience: 7 – 12 Years
Working knowledge of Lean Six Sigma
Should have performed Value Stream Mapping for different processes
Experience in taking sessions on LEAN. Preferably certified in LEAN
Working Knowledge of Six Sigma
Green Belt Certified.

Job Description
Should have mentored reasonable Green Belt projects.
Strengthen Quality management processes to improve Process Performance Through various Quality Tools.
Working knowledge of Lean Six Sigma
Be innovative and come with re-engineering & transformation

Contact
Shruti
Mastermind Network
LG – 11, Somdutt Chambers 1
5 , Bhikaji Cama Place
NEW DELHI – 110066
Email: careers@mastermindnetwork.co.in
Tel: 011- 461400442

Posted under Accounts / Finance Jobs, B.P.O., Jobs By Category, Jobs by Location, Jobs in Delhi/NCR

Prestigious High Commisssion

Requires

Visa Officer

- Urgent

Experience: 2 – 7 Years

Location: Delhi/NCR

Any Graduate

General educational background with some tertiary study would be an advantage,knowledge of current Immigration law, policy, procedures and guide-lines, People with Excellent communication skills need only apply

Job Description

Provide Service to customers through the provision of accurate and timely advice and information on all immigration law, policy and procedures, assess and decide on all types of immigration applications for permits and visas.

Walk in Mon-Fri 10-5 pm

Career Dimensions

F-6, Faridkot House Lane

Copernicus Marg, Near Baroda House

Delhi – 110001

Email: contact@careerdimensions.net

Tel: 011-23387793

Posted under B.P.O., Jobs By Category, Jobs by Location, Jobs in Delhi/NCR